My partner had a student loan that was being collected by GC Services. When they called our home, I told them she was asleep and that I would take a message.
The Rep told me that my partner had an outstanding debt from Sallie Mae Student Loans and that they were calling to set up a payment plan. Unless I am her husband, they cannot legally tell me anything about her debt without her permission. When I mentioned this (and the fact that I was an attorney), the rep quickly hung up. Unfortunately for GC Services, since my home number got a lot of crank calls in the past few months, there is a tap on my phone...so the rep was recorded.
They finally got a hold of my partner later that afternoon and she gave them permission to talk with me. They called me the next day and told me that Sallie Mae wanted to arrange a settlement for half of the outstanding debt. I asked the rep (a supposed supervisor) if Sallie Mae would accept 35% instead of half...since my partner is going to have a baby in the next few weeks and is unable to work, we are a 1-income family. They told me that Sallie Mae refuses to accept anything less than half.
When I contacted Sallie Mae to negotiate, they told me that GC Services has FULL DISCRETION to make any settlement they want...in fact, since the loan is being collected by GC Services Sallie Mae cannot even negotiate ANYTHING!
Suffice it to say that this goes way beyond poor customer service...this is major fraud!
It is not only unethical, it is a violation of the Fair Debt Collection Practices Act! If GC Services contacts you, get in touch with a lawyer ASAP!!!!
Review about: Gc Services Debt Collection.